Support
Contact us
Email support@keenshift.ai for bugs, billing questions, feedback, privacy requests, or account help. Support is handled from Sydney, Australia.
Common questions
Etta's calls aren't reaching my parent
Check three things in the app: the number is correct (Family tab), your parent's permission shows as granted (no outbound call happens before they complete the secure link), and your plan has call minutes remaining. If their phone blocks unknown callers, save Etta's displayed caller number as a contact. Etta currently calls supported mobile and landline ranges in the US, Canada, and Australia; the app flags unsupported area codes during setup.
My parent said no — or changed their mind
Calls remain stopped. If they later ask to reconsider, create a new permission link in Family and send it to them. They must read it and grant fresh permission themselves before calls can restart; Etta never calls to ask for that permission.
Managing or cancelling a subscription
Subscriptions are billed by Apple. To change or cancel: iPhone Settings → your name → Subscriptions → Etta. Cancelling stops the next renewal; your plan normally keeps working until the end of the paid period. The App Store payment sheet shows the local price and billing date before you confirm. To restore a purchase on a new device, use Restore Purchases in the You tab.
Deleting my account and our data
In the app: You tab → Delete Account. Account deletion does not cancel an App Store subscription, so cancel it in Apple subscription settings first if you do not want future billing. Deletion starts removal of account content from active service systems. Limited permission, suppression, transaction, security, or legal records may be retained where needed to prevent unwanted calls, resolve disputes, or meet legal obligations. You or your parent can also email support@keenshift.ai. Details are in the privacy policy.
Is Etta a real person?
No — Etta is an AI companion. The permission page says so before your parent decides, Etta says so on every call, and every summary in the app is labeled as AI-generated. Etta is a friendly scheduled voice and a way for you to stay close — not a replacement for doctors, caregivers, or you.
If you're worried about your parent right now
Etta is a daily check-in, not an emergency service — she can't call 911 and a recap is never a guarantee that someone is safe. If something feels wrong right now, trust your gut and reach a human: